24 Experts Share the Best New Uses of Wearable Technology, Wearable Devices, and Smart Clothes for Business & Field Service Management - ClickSoftware

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24 Experts Share the Best New Uses of Wearable Technology, Wearable Devices, and Smart Clothes for Business & Field Service Management

October 20, 2014 Robert Stanley 3 Comments

Forrester Research Wearable Technology VideoFrom Google Glass, Oculus Rift, and now the Apple Watch taking over the technology news headlines as of late, there will surely be a continued focus on wearables in the technology space. According to a recent study by Forrester Research, Inc. 50% of information workers are interested in using smart glasses in the future for business or personal reasons.1

And while it will probably be some time before wearable technology, smart clothes, and the like will be commonplace in the average person’s everyday life, it’s highly likely that these wearable inventions will be appearing more and more frequently in business applications.

As a company that specializes in mobility, customer service, and the management of a field-based workforce, we wanted to learn more about the newest in smart clothes and wearable technology, and specifically, which of these new wearable innovations is most likely to impact companies in various business, customer service and field service roles. To do this, we asked 24 wearable technology software experts to answer this question:

”What’s the best new use of wearable technology or smart clothes you’ve seen (or anticipate seeing) for business (particularly for customer service & field service) in 2014 – 2015?

We’ve collected and compiled their expert advice into this comprehensive guide on the future of new smart clothes and wearable technology for business. See what our experts said below:

Meet Our Panel of Wearable Technology Experts:

Jesse Robbins

Jesse Robbins

Jesse Robbins is Co-Founder & CEO of OnBeep, a builder of wearable connected devices to solve planetary-scale problems. A technology infrastructure expert with a background as an emergency responder, Robbins has been examining, addressing and building solutions that move today’s communication forward in an elegant new way. Prior to OnBeep, Robbins founded Chef (formerly Onscope) and is widely recognized for transforming the way companies like Facebook, Google and Yahoo manage complex Internet systems. Before Chef, Robbins served as Amazon’s “Master of Disaster,” where he was responsible for website availability.

The best new use of wearable technology or smart clothes I’ve seen is…

A durable wearable device that allows users to utilize hands-free communication with a targeted group of people will be invaluable for customer service and field service professionals.

Field technicians, who are inherently mobile, need a tool that enables them to connect with experts while they are in the field. With wearables like Google Glass and even new push-to-talk devices like OnBeep, technicians can now seamlessly collaborate with experts while they are in the field and remain hands free in the process. When technicians can be more present while on site and quickly retrieve information when they need it, they can better serve customers in real time.

Mark Brown

Mark Brown

Mark Brown is the Founder and Company Director of EditorsKeys and StudioSeries, the worlds leading creator of dedicated editing keyboards and recording equipment.

I think wearables are going to be specific to businesses where the use of the wearable product will…

Increase safety for the worker or productivity.

For example, I see truck drivers wearing them to have accurate Satellite Navigation directions show directly in front of them, in addition to any traffic issues ahead of them. This prevents the driver taking their eyes off the road.

As the technology advances glass could also be used for Police and Security. Not only can the device record video of a potential altercation for evidence, it would allow Police and security to have facial recognition capabilities, thus pointing out a potential suspect instantly during a brawl or altercation.

Smart Watches I believe would be more suited to hospital staff, taking over the need for old school style pagers, which have to constantly taken on and off the belt of a health care worker.

Rich Tehrani

Rich Tehrani

Rich Tehrani is the CEO and group Editor-In-Chief of TMC, as well as the Founder and Conference Chairman of ITEXPO, a leading technology trade show held twice each year. Rich oversees a diverse portfolio of successful magazines, web sites and trade events at TMC, which is currently celebrating its 42nd anniversary. Rich has guided TMC’s ascension and evolution from a print publishing and trade show company focused exclusively on voice/data convergence and computer telephony integration (CTI) markets, into a media powerhouse covering all of today’s most important technologies – Wireless/Mobile, Cloud Computing, IP Communications, WebRTC, Machine-to-Machine communications, and more. Find more at Wearable Tech World.

The best wearable tech for the customer service space is…

A pair of augmented reality glasses tied into a CRM database with facial recognition software.

Once we get past the potential privacy challenges, we enter a world where retailers are able to provide levels of service, which go beyond anything we have today. Such technology allows a company to know when a high-value customer enters the store – these people could be extended special service, a coupon, a special offer or anything else. This is done today in hotels at check-in but now the idea can be extended beyond situations where customers self-identify themselves.

Other great uses for this technology include being able to tie in omnichannel buying history. Just as Amazon knows you like to buy brown clothing, your retail associate wearing glasses will recognize you, know your name and point you to clothes which you may find desirable. Since they have access to the clothes you purchased online as well, they will be in a position to offer you better suggestions. Finally, if they have their analytics systems properly configured, they can also point you to an area of the store, which has been frequented by people with a similar purchase history.

On the service front, using glasses, technicians can record what they are doing for training purposes. For example, rodents like to chew on cable lines for whatever reason and this can lead to service issues in homes where the lines run in the basement. Having a recording of what to look for in a basement can be quite helpful when training new technicians. This idea can be applied to numerous industries beyond field service such as mechanics or any other industry where there is a high level of complexity.

Stephen Fluin

Stephen Fluin

Stephen Fluin is an enthusiastic Minnesota-based Executive Technologist, Entrepreneur, and Mobile Expert. He is also the Chief Strategy and Innovation Officer at MentorMate, a mobile & web development company. Acting as an advisor and consultant to hundreds of startup, mid-sized, and Fortune 500 companies, he combines a deep understanding of modern technology and business practices to build great software products, strategies, and experiences. Stephen applies deep technical knowledge and lean methodologies to accelerate software development. He is a recognized Google Developer Expert in Chrome. As an avid fan of wearables and the Internet of Things, he frequently collaborates with businesses and developers in the community.

One of the best uses of wearable technology we’ll be seeing in the next year or so is going to be…

Shopping applications that allow you to combine coupons, loyalty, and payment all within a single place.

Imagine a consumer walking through a mall and being informed that one of their favorite items are on sale at a store they are passing by. It will important for these apps to be brand-specific or at least brand-controlled. If I am a Target customer or Express customer, I will want to be able to control when I get these notifications, what they are for, and what each company is allowed to do with my information. I also won’t want to treat all companies equally.

This small notification might prompt me to walk into the store and look around. Then, at checkout all I would need to do is tap my watch against a payment terminal and the transaction is finished and my receipt is delivered digitally.

This type of seamless experience could be extended to build a seamless experience. Imagine walking into a store, having a device that detects and validates my presence. I shop and look around at items. As I grab them or put them in a cart, my watch is digitally detecting each item and adding up their costs. When I’m finished, I walk out of the store and the company charges the card I have registered. Theoretically I don’t need to speak with anyone, and all of my interactions with technology could be indirect without me needing to think about the process.

Michal Kubacki

Michal Kubacki

Michal Kubacki is the Inventor and CEO of the 5-TILES keyboard. He is also a scriptwriter, Author and website developer with an active interest in cryptography, codebreaking, and alternative typing systems.

When it comes to wearable technology, in the next 12 months I foresee…

Smartwatches becoming a standard tool in the checklist systems in the professional environments.

Checklists are used in different fields, starting from small businesses where they are used for quality control or food safety, to strategical fields like healthcare, transport, aviation.

Correctly implemented, these systems are incredibly beneficial, with some hospitals linking them with near complete elimination of bloodstream infections and lowering death rates by 10%.

However, traditional paper checklists have some drawbacks. They get in the way of work, requiring using both hands and writing in not always comfortable conditions.

Because of that, the practice is that the systems are not always followed, sometimes they are followed partially, or in the worst cases, the files are being faked – with little or no chances of verifying them afterwards.

Smartwatches can display the lists of tasks, which can also be triggered by time or location and can then log the answer to the central register. The shift manager can monitor the crucial tasks throughout the day and be alarmed if some of them are not logged in correct time or place.

For these devices to completely replace paper checklist, they have to be capable of taking numerical and text data – which requires an easy and accurate input system, but this problem is being solved right now.

Smartwatches will soon be helping us improving the product quality, boosting sales, and even saving lives. I invented the 5-TILES keyboard to help improve how we type using smartwatches and other wearable devices. I found it difficult to type into my mobile phone using the 150-year-old QWERTY design, and I think it is time for a change.

Nabil Malik

Nabeel Malik

Nabeel Malik is a Tech Blogger and Founder of the technology blog, Droid Valley. He has written around 100 articles in the few months alone, which include several wearable tech products.

Wearable technology has made a lot of progress in recent years and business applications have been a major focus of tech giants while designing these devices. Wearable tech is already impacting businesses in a big way, the results of which will continue to grow as more of these devices are gradually introduced. Some of the best I’ve seen are…

Smartwatches, wireless headsets and other wearable tech that now allow employees of an organization to access and receive information without having to abandon a customer, which greatly increases productivity in the long run and improves customer experience.

Consumers on the other hand can pay for services and products straight from their smartwatch, making the whole payment process faster and easier, The Google Glass is another great example of wearable tech that can have a lot of business oriented applications in the near future. Employees wearing the Glass would be able to look at a customer and immediately access their purchase history and know about their buying habits while viewing information about the price, reviews and features of a particular product available in their store.

Wearables will allow people to stay connected at all times, making tasks and work easier and this trend will continue to impact businesses in the foreseeable future.

John Moore

John Moore

John Moore is the VP of Media Strategy for Zeno Group, a marketing communications firm committed to helping clients navigate and activate the new realities of audience engagement.

One of the best uses of wearable technology I believe we’ll be seeing in the next year or so is going to be…

Wearables, such as Google Glass, in manufacturing settings.

I work with Plex, the leader in cloud-based ERP for the manufacturing enterprise (from auto manufacturing to craft beer). They are currently working with a number of clients to test wearables in manufacturing settings, including Google Glass, which will likely revolutionize manufacturing efficiency if/when it is fully implemented.

Joanan Hernandes

Joanan Hernandez

Joanan Hernandez is the Founder of Mollejuo, a mobile platform designed to help guide travellers in unknown cities. Mollejuo helps people find city icons and landmarks in a more human way, without using maps. The Mollejuo platform, Terra Icons, supports more than 70 cities around the world and is compatible with iOS, Android & Windows Phone 8.

The best new use of wearable technology or smart clothes I’ve seen (or anticipate seeing) for businesses and particularly for customer service & field service in 2014 – 2015 is…

Wearable tech that is able to guide people without using maps!

That’s what we think is one of the best new uses of wearables, specifically, glasses. By wearing them, is no longer necessary to check out a map or a phone to see where you need to go, the information is right in front of the person (literally).

Charles Settles

Charles Settles

Charles Settles is a Product Analyst at TechnologyAdvice, a Nashville, Tennessee-based company that provides unbiased research on business technology.

There are a number of exciting business applications for wearable technology on the horizon. At TA, we educate, advise, and connect businesses with software solutions – increasingly our customers are asking for software that will allow them to integrate wearable devices into their operations. One of the most promising areas for wearable technology is…

The healthcare realm.

drChrono is experimenting with a Google Glass-based electronic health records solution that allows physicians to maintain eye contact with their patient while taking notes, recording orders, and even referencing patient history. This could solve one of the biggest complaints made by providers and patients alike – that the documentation process for electronic health records kills the physician/patient relationship. Also in the healthcare realm, wearable fitness trackers like FitBit, Nike FuelBand, and others have promise for providers as well as patients.

While many people are using these devices to track their own health information, the time is not far off when physicians might provide these devices to particularly at-risk patients, especially as the healthcare payment model in the US switches from fee-for-service to an outcome-based reimbursement system. Being able to monitor a patient’s vitals in real-time without requiring a hospital stay could be a game-changer for heart patients, chronic disease sufferers, and their physicians.

We recently did a study on using wearable technology for health tracking – the results are quite interesting and can be found here.

Dana Marlowe

Dana Marlowe

Dana Marlowe is the Co-Founder and Principal Partner at Accessibility Partners, LLC, one of the leading accessibility consulting firms in the world, and she has an unrivaled passion for equal technical access for all. She helps federal agencies and private companies make their hardware, software, web sites, and telecom products accessible for everyone.

Wearable technology is truly a new frontier for people with disabilities in the business world…

Google Glass might be the one of the most outwardly facing now, but there are certainly other options. What used to be more medical devices are now smarter and savvier devices that integrate apps and assistive technology that keep people productive and busy in a less-than-conventional office setting.

Items like Google Glass, the Pebble watch, and Samsung’s Galaxy Gear watch, have the power to help users who might be have mobility impairments, like paralysis. By simply wearing technology, they can have crucial information read back to them aloud without having to be tethered to a computer that might be inaccessible in the office.

Add that power to text messages and conference phone calls, and you have an all-in-one device that brings access where it wasn’t previously accomplished.

Owen Hemsath

Owen Hemsath

Owen Hemsath is an Internet marketing coach and the President and Founder of Videospot, a video production and web marketing company based in San Diego.

I can’t wait to see what happens with wearable drone technology. As Intel hosts it’s wearable technology project, the best new device I’ve seen is…

A camera drone that fits like a bracelet and can release and fly away to snap a photo or video before returning to your wrist. This will solve my selfie-arm dilemma and also provide me with aerial never-before-possible footage of my outdoor adventures. I’m positive this would lead to endless possibilities for business and field applications as well.

Timothy Tuttle

Timothy Tuttle

Timothy Tuttle is the Founder and CEO of Expect Labs, the creator of the MindMeld API, the first developer platform capable of powering intelligent voice experiences for any app, device or website. Tim started his career at the MIT Artificial Intelligence Lab, where he received his PhD. His first company built the Internet’s first large-scale CDN for real-time data. His second company built the web’s second-largest video search platform, reaching over 70M monthly visitors, acquired by AOL. Tim is the author of eighteen technical publications and holds several patents, he is the recipient of the Harvard Business School Dubilier Prize for Entrepreneurship and was selected a 100 Top Young Innovator by MIT Technology Review Magazine.

Regarding the film Transcendence, Stephen Hawking explained his fear of what the future of AI might be capable of. While I’m not as fearful, I do agree with Hawking that AI is evolving rapidly and when the latest AI technology is ready for consumer use it will be drastically different than anything we’ve seen before. When it comes to what uses of wearable technology we’ll see in the near future, there are a number of things to consider…

Take for example voice search – if you’re on a phone call with a customer support representative, very soon AI-driven technology will know who you are at an in-depth level, have the ability to listen to what you’re saying, make sense of it, and provide relevant answers and information to the customer service representative in real-time.

We will unknowingly experience this, hopefully, as increased quality and efficiency of customer service.

For people using video, they’ll see a massive improvement in facial recognition technologies and sentiment detection. All online data, whether it’s text or visual, will be used to better understand the context of our intent and predict our next move or need, which will fundamentally change the way we interact with technology in our everyday lives.

Leslie Friedman

Leslie Friedman

Leslie Friedman is the Director of Public Relations at The Houstonian Hotel, Club & Spa, where she is responsible for development and implementation of all media relations, publicity and promotional activities for the 18-acre campus. She has a bachelor’s of business degree in Marketing from The University of Texas at Austin, and more than 25 years of experience in media relations, strategic planning, event management and community relations, as well as in development of communications plans and collateral. She has managed communications for United Way of Greater Houston, The Westin Galleria & Westin Oaks Hotels and at M. D.. Anderson Cancer Center, as well as at three Houston-based public relations firms, overseeing accounts in healthcare, hospitality, retail, financial services, education and non-profit.

One of the best uses of wearable technology I believe we’ll be seeing in the next year or so is going to be…

Wearable, portable device chargers, such as the Mighty Purse, that work seamlessly with things we already commonly use such as cellphones and purses.

Mighty Purse a nice-looking purse that any woman would feel comfortable carrying, it works to help charge your cell phone. It has a hidden lightweight built-in battery that can recharge most smartphones, up to two times per charge. It sells for $120 and the special adapter is $29.99, both of which can be purchased at the Sports Shop The Houstonian Club in Houston.

Features of the Mighty Purse that I like include that it:

  • Is made of high-quality genuine leather
  • Comes in different colors
  • Works with all micro-USB Smartphones and the iPhone
  • Has an LED charge indicator, so you always know how much power is left in your purse.
  • Also offers a pocket for credit cards, a zipper coin compartment and a hidden cable compartment.

Sumair Dutta

Sumair Dutta

Sumair Dutta is the Chief Customer Officer for The Service Council™ (TSC). In his role at the Service Council, Sumair is responsible for new member acquisition, member engagement, community expansion, as well as the development and expansion of TSC’s Smarter Services-oriented research agenda and portfolio. He previously led the Aberdeen Group’s Service Management practice.

The best new use of wearable technology I anticipate seeing for field service in 2015 is…

In reducing complexity and clutter in the technician’s workday and enabling a greater degree of contextual computing.

Most wearable investments are being considered (for field service) to:

1. Improve Safety – as being tested by utilities and other alternative energy organizations
2. Enable Data Capture and Recording – mostly evidenced by insurance companies
3. Enhance on-the-job training

These are all extremely valuable but reflect the first wave of maturity. The true impact of wearables will be seen in field service when the form factor is truly maximized to make the technician’s life easier. Technicians can do most of the things that wearables afford with their existing smartphones.

But, what if the wearable, in this case a heads up display device, served as an interaction medium directly with machine or equipment that required servicing? Once the technician is near, his or her heads up display automatically identifies the piece of equipment, brings up diagnostic information, and highlights what needs to be repaired or replaced.

Procedural videos can assist in the case of technician hesitance and eventually an image of the completed work can be compared to desired standards and requirements. Technicians shouldn’t have to seek this information from the device, the device in itself should deliver the information based on context.

In less complex environments, such a system can fuel more intelligent customer self-service.

Maciej Fita

Maciej Fita

Maciej Fita is the Owner of Brandignity, a white hat search engine optimization (SEO) &
marketing firm that is devoted to helping their clients build their brand and
market their business’ websites online.

When it comes to the best uses of wearable technology, I think right now the two products that have the most potential are…

The Apple watch and the Oculus Rift virtual reality headset from Facebook.

Both are owned by two powerhouse companies and have the potential to reach the masses very quickly. With that said the Smart Watch could be like the 3-D TV and fizzle out before it got started right along with the headset.

I think we are on the nose end of wearable technology and we are going to see some really great things in the next 2-5 years as far as innovation goes. Some will work and some just won’t. If anyone has the potential it’s Apple or Facebook.

Eric Levy

Eric Levy

Eric Levy is the Co-Founder of the NY based website and online real estate social portal, YourNeighborhood.co.

In my opinion, the next big breakthrough in wearable technology for business is…

Paying through NFC with phone, in particular the iPhone and Apple Pay. It brings added convenience to the consumer while providing extra security. In addition, it gives consumers the ability to have all of their payment methods (credit cards, gift cards, etc) without having to carry a wallet.

Shaun Brereton

Shaun Brereton

Shaun Brereton is the director of bSoftware Solutions in the UK, a firm that develops various software packages, both bespoke and off the shelf, as well as working in the web design and digital marketing sector. He has around 10 years experience in the IT sector, and has ran IT related businesses since he was 19.

The most innovative piece of wearable technology I have heard of so far for business use is…

Google Glass, especially when comparing to things like watches.

From a business point of view, being able to check emails, read up on news articles, or a company that you are going to see, without having to read it off a phone or tablet is brilliant, you could be in a meeting, on the train, pretty much anywhere, and you can use them without looking as ignorant as what you would when trying to talk to someone while flicking around on your tablet. As more and more developers get hold of the equipment, and begin developing new apps, and uses for them, the limits are boundless.

John Kinskey

John Kinskey

John Kinskey is the Founder and President of AccessDirect. Since 1997, AccessDirect has been providing affordable Virtual PBX phone systems from its offices in Kansas City to businesses of all sizes across the country. Exceptional live customer service and cloud-hosted phone systems with multiple extensions, call routing, voicemail, fax and a professional voicemail greeting allow you to connect with your customers, no matter where you are.

The best use of wearable technology I believe we’ll be seeing more of in the next year or so, particularly for customer and field service businesses, is something my company has noticed recently and that is…

We’ve recently realized the value of smart watches as an extension of the business phone system for customer service and sales teams.

Sales agents who are always in the field use smart watches to keep an eye on who is calling and even read transcribed voicemails through email while in meetings or with a customer without appearing rude or even pulling out their phone — this allows prioritization of important clients and the ability to serve multiple clients at once without referencing their phone or leaving the room.

The smart watch is now an extension of the virtual phone system, especially in industries like real estate and insurance where agents are constantly out on sales calls. We’re seeing in influx in requests to have all business calls routed to email, voicemail transcription and automated text responses — and sales agents who operate this all from a wristwatch. It’s pretty incredible!

Jim Letourneau

Jim Letourneau

Jim Letourneau is the Vice President Marketing and Technology of Design.UX™, a maker of fashionable fitness tracker accessories. Design UX designs and manufactures covers for Fitbit Flex and Jawbone UP wristbands along with Pendant Pouches compatible with leading fitness trackers. Design.UX products have sold in over 40 countries.

The best new use of wearable technology or smart clothes we’ve seen for business this year is something that solves a common issue that people have with some of these wearables…

Fitness trackers like the Fitbit Flex and are held in plastic wristbands that are not always practical out in the field. Design.UX™ has created a product called a Pendant Pouch that provides a protective cover for the tracker. The cover can be worn on a necklace, shoelace or simply put in a pocket.

PJ Taei

PJ Taei

PJ Taei is the President of Uscreen.tv, a technology company that enables publishers around the world to sell videos directly to their audience using an easy to use platform that connections sellers and buyers via a simple and easy to use solution. Publishers will have the control to sell their videos and content directly via their website via a customizable storefront and customizable players. The service is perfect for educational content & videos.

One of the main wearable technologies we already use here for our customer service reps is…

The Plantronics wireless headset to answer phones.

It’s a very useful tool and some of our headsets go back almost 6-8 years and still work without any issues. It makes speaking to customers easier and we find that reps provide better customer service to the actual customers as they are not so frustrated from holding the phone.

Different iterations of this same type of wearable technology is the best use I expect to see in the near future.

Bayram Annakov

Bayram Annakov

Bayram Annakov is the CEO of App in the Air, a popular flight-tracking app with 750K users worldwide. The App was recently featured in an iPad TV commercial and Business Insider’s World Greatest Apps.

When it comes to the best use of wearable technology for business this year, airlines are already trying out wearables for customer service:

1. We have implemented a solution for airlines to know their customers better on Dreamforce Hackathon last week and received a special prize from Samsung, since Samsung pushes to wearables. Basically, an airline employee receive critical information on most valued customers right on their smart watches and may share customer preferences with other employees. More details here: challengepost.com/software/travelforce

2. Japan Airlines is trying this as well: http://www.futuretravelexperience.com/2014/07/japan-airlines-trials-smartwatches-ibeacons-improve-service-gate/

3. iBeacon (it is not basically a wearable, but rather nearables – context-aware beacons) is used heavily in airline and airport industry to improve service. Take a look what Virgin has done in Heathrow:

Jaq Andrews

Jaq Andrews

John “Jaq” Andrews is a writer and Marketing & Technology Specialist at Zco Corporation, a mobile app development company, and has been writing about technology professionally since 1999. His work appears on the blog of Zco Corporation; in the Techie section of New Hampshire’s largest free weekly paper, The Hippo; on consumer info portal News For Shoppers; and at his own site, jaqandrews.com.

I work for a custom software development company, so we’ve seen a lot of interest in wearables. I’ve also worked as a field PC technician for POS systems. Here is my take on the best uses of wearable technology for business this year…

Apple Watch and the literally dozens of smart watches that came before are a bit bulky but for the most part don’t stick out too much. They provide some neat functionality that’s (slightly) more convenient than pulling out your smartphone.

Getting a code texted to you, for example: whether it’s part of two-factor authentication to get into your email or a one-time code sent from corporate tech support to a field tech for logging into a customer’s server on site, it makes entering that code just a little bit easier when it’s displayed on your wrist.

Google Glass and other heads-up wearables have more of a fashion (and price) barrier to overcome than smart watches, but ultimately might be more useful because they truly free up both hands.

Instead of scrolling through a procedure or script PDF on a laptop, a field tech can advance through that same procedure with cards in Glass. Just having stuff like serial numbers and part numbers always displayed in front of you is hugely convenient.

Tiffany Wang

Tiffany Wang

Tiffany Wang is the Vice President of Sales for Wolfcom Enterprises, a manufacturer of body worn cameras for Law Enforcement and consumers.

The best new use of wearable technology or smart clothes this year, and what I believe businesses will be investing in for various uses going forward into 2015 is…

Body worn cameras.

Body worn cameras are becoming smaller and lighter. Already in use by police agencies across the nation, body worn cameras are worn by police officers to record interaction with the public. This has resulted in a reduction of complaints and litigation saving cities across America millions of taxpayer dollars in payouts from false allegations. Body cameras will be the next wearable technology and one southland company is betting on it.

We at Wolfcom designed our body cameras to be light and wearable. There is tremendous opportunity to provide body cameras to Doctors, Attorneys, Social Workers, Process Servers, and just about anyone exposed to the possibility of frivolous lawsuits.

Wolfcom’s newest body camera the Wolfcom Vision can record and store up to 36 hours of
video, can take up to 56,000 photos, and record up to 360 hours of audio. It’s actually a video camera, a digital camera, and a voice recorder all contained into one lightweight unit that is smaller than a business card and clips right onto a shirt or belt.

At a flick of a switch, business professionals can now record interactions with their clients, monitor employee interactions with customers, and record their everyday activities. The recorded videos can then be used to settle disputes and allegations as well as be used for customer service training.

External headset cameras can also be connected to the Wolfcom Vision which makes it perfect for those requiring Point of View (POV) recording such as a building inspector who needs to record where his eyes are looking and where chest mounted body cameras cannot see or record.. EG: ceilings, pipes, floors, blueprints, etc.

Body worn cameras are the future and they will be here to stay. So be careful what you say or do or you’ll wind up on YouTube!

William Horvath

William L. Horvath II

William L. Horvath II is a Software Developer, Senior Consultant and Entrepreneur, with 18 years of professional experience in technology and entrepreneurship, and with 15 years of experience in project management and team leadership. He is currently a Partner at LIA Software. Learn more about William and his work at http://billhorvath.com/.

The best new use of wearable technology or smart clothes I’ve seen this year is something that is particularly useful in the healthcare business…

A company called BioVigil has developed a system that includes a pager-like ID device that’s worn by healthcare staff in hospitals, and which is used to keep track of whether and when they’ve washed their hands.

The device (in conjunction with other sensors placed throughout the hospital) recognizes when they’ve entered a room, when they’ve used the hand cleaning solution, and when they’ve left the room. The data can then be evaluated to measure compliance with hand-sanitation policies and procedures.

As you might imagine, the added accountability results in a dramatic rise in staff adhering to good hand washing practices, which is critical to fighting the transmission of disease in healthcare settings.

Simon-Pierre Behr

Simon-Pierre Behr

Simon-Pierre Behr is the Co-Founder of SpotLight, an on-demand valet app that will be available next month in Boston, MA.

My company has been looking at an array of wearable technology to equip our valets and the main one is…

The Apple Watch (and other similar watches), which we could use to make the entire valet process faster.

The watch could be used to lead the valet to the drop-off location, send push with the user’s location, confirm that the driver is the assigned user he/she needs to park the car of, generate the digital valet ticket, give directions to the closest parking spot, and even process payment. There are a whole lot of cool things our tech team has looked into.

On a personal level, I recently read an article about the Oujiband. It’s a wristband that creates a counter weight to balance your hand. So for doctors, it makes their gestures more precise. It can also be used to draw a perfect circle for example. There’s a whole lot of different ways it can be used that would be really promising for a variety of business settings.

1”Forrester Business Technographics Telecom & Mobility Workforce Survey, 2014
SG2: [Familiar with smart glasses] Would you be interested in using smart glasses in the future?

Sample Size 2366
Forrester Business Wearables Survey


3 thoughts on “24 Experts Share the Best New Uses of Wearable Technology, Wearable Devices, and Smart Clothes for Business & Field Service Management”

  1. The Martel’s Frontline Police body Cam is designed to military grade specifications. The unit has automatic color to night vision mode and a 12 hour recording battery. Even better than that is its usb docking/charging station for the police body camera. learn more at http://www.MartelDigital.com offer a 30 day demo program for police departments.

  2. Great Article. Now a days technology is essential to human life, because when the person gets used to using it, it becomes a bit amateur and nowadays people want something new every day; the demand for the new technology is very high in the world . To know more http://www.wearabletechnology.london/

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