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On-Demand Webinar Registration
You are registering for:
Proactive Management of a Reactive Business - Changing the Service Operations Dynamic
This session will focus on the methods and principles for improving efficiency and effectiveness of your field service operations. We will discuss the importance and benefits of moving the service operations from reactive mode into proactive mode.
Service is often a reactive industry. Calls come into a call center and service professionals react to these calls by scheduling service engineers to address the problems. Too often, however, service companies focus only on reacting to customer demands, neglecting the important proactive steps that enable truly effective scheduling. Without reliable forecasting, capacity issues can spring up, leading to excessive overtime or idle time once jobs are scheduled.
Attendees to this webinar will learn how to:
- Analyze their companies' service operations
- Identify areas for improvement in service planning and forecasting
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Learn to shift from a reactive to proactive mentality
The webinar is targeting tactical and operational service managers within your companies.
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