Top 10 Reasons Why You Should Choose ClickSoftware

1. Breadth & depth

We provide the deepest portfolio of workforce management and service optimization solutions, including:

  • Shift scheduling (rostering)
  • Tactical resource planning (managing vacation requests, training, contractors)
  • Long-term capacity planning
  • Customer demand forecasts for long term decision making as well as monthly, weekly and even daily forecasts
  • Analytic and reporting tools for measuring numerous key performance indicators in areas of service quality, resource utilization, and overall productivity

2. Decision support

Our optimal decision-support mechanisms:

  • Create and manage daily schedules for maximizing productivity
  • Minimize travel and overtime
  • Maximize compliance with SLAs (Service Level Agreements)
  • Better define job priority and urgency
  • Ensure the right jobs are delivered at the right time
  • Optimally mixes planned and reactive work to increases overall productivity
  • Provide the ability to share resources between groups - business lines or geographies to increases workforce utilization

3. Coverage of a variety of job types

Within one product we cover the full mix of job types, such as:

  • Short jobs requiring one person
  • Multi-stage jobs requiring multi-person teams (crews) over several days or weeks
  • Proactive as well as reactive jobs over extensive planning horizons
  • Such a comprehensive view enables greater flexibility in resource allocation decisions leading to higher productivity and customer responsiveness.

4. Configurability

Our products are highly configurable:

  • For a variety of business objectives and work flows in different regions/countries or business lines
  • Within a single installation, multiple configurations can be stored representing different practices and policies for different scenarios: e.g., a routine day vs. an emergency situation. Thus, when the need arises, with one click you can switch between modes of operation

5. Continuous real time optimization

By leveraging wireless field communication from hand-held devices as well as location reports from GPS location-based services, we:

  • Enable real time optimization of the daily schedule
  • Help service organizations to respond quickly to unexpected events and emergency calls
  • Assist companies in squeezing the most out of their available capacity at any given moment.
  • Maximize resource allocation decisions

6. Street level routing & geocoding

We offer the only solution in the market which:

  • Utilizes detailed street-level maps for its ongoing travel-time and distance minimization
  • Includes precise travel considerations at all stages in producing the schedule, as well as when presenting scheduling options
  • Ensures the proper commitment of resources, taking into account one of the most critical aspects of scheduling (travel) ...which is also becoming increasingly visible in recent initiatives to reduce carbon emissions

7. Proven scalability

We have the largest number of proven successful deployments for service organizations employing 1,000+ field resources. For example: Anglian Water Services , BSkyB, Deutsche Telekom,  Diebold, Philips Healthcare,  Southern California Edison, Telstra and  Unisys are using our solutions to schedule thousands of field resources with a very demanding stream of incoming service calls.

8. Architecture & integration

ClickSoftware provides:

  • A powerful and innovative service oriented architecture, ensuring full availability and maximum agility with proven scalability
  • Robust open interfaces, web services and ready to use adaptors for a number of ERP/CRM systems allow smooth integration with any external system
  • A highly maintainable enterprise-class application with sophisticated algorithms serves to effectively solve dynamic business problems with immediate response time, providing value to a variety of organizational roles from field engineers to executives
  • Innovative and improved field service management processes for our wide range of customers

9. Educational services

When it comes to workforce management and service optimization, ClickSoftware is uniquely positioned to bring additional value through consulting that other firms simply cannot equal. Our experience of working with hundreds of service organizations has enabled us to offer a  portfolio of services that take a more holistic view of a service organization - before, during and after an implementation.

10. Low total cost of ownership

ClickSoftware offers a comprehensive  field service management solution — incorporating work order management, optimized scheduling, mobility and reporting — that can be deployed in under 70 days. This pre-configured solution, covering installation, maintenance and repair services, offers rapid deployment and remarkably fast return on investment.

If these 10 reasons weren’t enough, here’s one more for luck…

11. ServiceTycoon

Our web based service management solution for small service businesses incorporating scheduling, billing, and contact management. For an organization that is looking to scale its service operation and meet increasing service demands by utilizing contractors or a combination of internal staff and contractors, ServiceTycoon combined with ClickSoftware’s ServiceOptimization Suite is the ultimate solution.