The ClickSoftware Difference
The fundamental difference between ClickSoftware solutions and ERP, CRM and Service Management Systems is our focus on driving decision-making processes as opposed to managing routine data-processing activities. Over the last 20 years we have devoted more than 500 person-years to researching and developing decision-support and resource optimization solutions. We brought to the service sector what supply chain technologies brought to the manufacturing sector; in fact, in 1996 our CEO, Professor Moshe BenBassat, coined the term “service chain optimization.” Recently, we were awarded a patent for continuous planning and scheduling - the fundamental principle behind the service chain optimization concept.
Our solutions have become the backbone of daily execution in many leading service organizations worldwide by addressing the fundamental question of job fulfillment:
- Who?
- does What?
- for Whom?
- With what?
- Where?
- When?
This is known as the W6 paradigm. Play the W6 Challenge game and see if you have what it takes to be a top scheduler!
ClickSoftware provides workforce management and service optimization solutions for service operations of any size. Our solutions create business value through higher levels of productivity, customer satisfaction and cost effectiveness.
ClickSoftware delivers best-in-class functionality to a global client base of market leaders across high tech, communications, utilities, home services and other industry sectors. ClickSoftware and its customers have received numerous industry awards, and our solution is consistently ranked ahead of its competitors by industry analysts, customers, and business partners.
If you are looking to drive high performance across your service business, contact us today.
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