Our Management Team

ClickSoftware was founded in 1997 by Prof. Moshe BenBassat with the passion for optimizing decision support software. Today, with our proficient and talented management team, we wholeheartedly follow our mission statement to transform service to be a remarkable experience for customers, employees and organizations around the world. In our day-to-day operations, we are steered by our internal values that allow us to strive for excellence and dare to innovate.  



We stand by our solutions and service with the professionalism and efficiency that you expect from a seasoned company.

Striving for Excellence

We strive to make things better and reach a level of perfection that will benefit our customers and their service levels.


We dare to create the next-generation of innovation the service industry can count on for future growth.

Meet Our Management Team

Tom Heiser
Chief Executive Officer

Tom Heiser was appointed Chief Executive Officer on October 2015. He brings to the company more than three decades of operational and executive technology leadership experience, with a strong track record of organic and inorganic growth and cloud delivery. He's a proven leader in implementing strategies and tactics focused on improving the overall customer experience.  Most recently, Tom was the interim-CEO at Arxan Technology, a TA Associates portfolio company. Prior to that, Tom served in operational and executive roles with EMC Corporation, including EVP of Cloud Strategies and Execution. Throughout Tom’s tenure at EMC, he filled key roles in driving significant growth of customers, employees and revenue. Tom also led EMC's Corporate Development team, Channel sales team and was the President of RSA Security, the security division of EMC. Additionally, Tom served on the board of directors of Cyber-Ark Software, one of the most successful NASDAQ IPOs of 2014, and is very familiar with fast-pace growth Israeli technology companies.  Tom holds a bachelor’s degree in Accounting Information Systems from the University of Massachusetts at Amherst.