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Our Customers

ClickSoftware’s best-in-class solutions have proven their ability to address any service problem, in any environment, for any size and type of organization. With over 250 customers worldwide, ranging from 50 service engineers to 25,000, ClickSoftware is helping our customers achieve the highest level of performance across their service business.

Through our clients businesses, 700 MILLION PEOPLE feel the touch of ClickSoftware.
Capital Equipment Communications Computer and Office Equipment Home & Business Services
Insurance Public Sector Utilities

Capital Equipment

"Even a very small improvement in efficiency of maybe a quarter to a half a percent could save us roughly 1,000 miles per day, which has huge cost implications."

Dwight Jellison, Service Delivery Team, Diebold

Customer Spotlight
Observe how Diebold improves service and reduces costs with real-time optimized scheduling.


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Communications

"“ClickSoftware aided the transition of our field-service model from functional teams to geographic teams, which in turn helped increase our volume of work-without increasing the size of our workforce."

Vodafone

Customer Spotlight
Belgacom gives field technicians a mobile interface for schedules and information.
Customer Spotlight
Telstra plans and dispatches 15,000 customer jobs per day and updates schedules with actual starting points and travel times.
Customer Spotlight
Ledcor rolls out cloud-based solution in 12 Days and generates 20% increase in work completed per day.
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Computer and Office Equipment

"Our evaluation process reduced a long list of 10 solutions to 2, then confirmed that the ClickSoftware integrated applications were the closest fit to our operational requirements, they scored highly in terms of ease of use, price and maintainability."

Ad van den Wildenberg, Program Manager, Nashuatec Services Benelux

Customer Spotlight
Konica Minolta organizes field technicians and meets contractual demands.
Customer Spotlight
Unisys drives significant productivity improvements while reducing costs with optimized scheduling.
Customer Spotlight
Xerox automatically schedules 2,000 field technicians increasing service levels and customer satisfaction.
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Home & Business Services

 
 

"ClickSoftware enables us to additionally increase the efficiency of our clients' Customer Service Management - particularly regarding service orders and the scheduling and dispatching of service engineers. Moreover, the possibility to give binding commitments to an appointment increases customer satisfaction ensuring our clients benefit from long-term customer loyalty."

Mr. Schirrmann, Vice President, Bosch Communication Center

Customer Spotlight
Gaz Metropolitain, one of the largest natural gas distributors in Canada boosts productivity by 50%.
Customer Spotlight
Direct Energy manages the contracts of 1.1 million rental customers, and reduces dispatch labor by 70%.
Customer Spotlight
Watch how Vivint discusses implementation of ClickSchedule and how it helped reduce Field Service costs by 40%.
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Insurance

 

"We needed a solution to be able to dispatch field assignment work to our examiners where they could receive the assignment details and also communicate back to our dispatchers how they were progressing throughout the day. ClickMobile made perfect sense since it "plugs and plays" with the other Click products we're using."

Liberty Mutual

Customer Spotlight
Aviva streamlines field productivity with implementing ClickSchedule and ClickMobile.
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Public Sector

"The shift rostering and planning solution will ensure that the county has fully manned appliances to meet its service obligations while reducing administration and operational costs."

County Fire and Rescue Services, UK

Customer Spotlight
KinCare revolutionizes the Australian Homecare Market with ClickSoftware.
Customer Spotlight
Find out how the Ohio Department of Commerce enhanced Productivity by 25%.
Customer Spotlight
See how IRC – Serco used ClickSoftware’s Rostering software to create a cost savings of up to 25%.
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Utilities

 

"ClickSchedule scored way above its competitors for dealing with emergency situations. It was also a system that we could trust and grow with the business to improve customer service, increase sales and reduce costs. "

Scotia Gas Networks, Europe

Customer Spotlight
ETSA Utilities makes smart decisions about prioritization and crew scheduling.
Customer Spotlight
Anglian Water changed maintenance strategies and shift patterns to reduce overtime by several million pounds.
Customer Spotlight
National Grid allocates emergency jobs to the right engineer in 15 seconds and fully meets their 1 hour SLAs.
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