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How Best Buy's Service Operation 'Clicks' with Optimized Scheduling

As any field service organization knows, consistently getting the right technician to the right place, at the right time, with the right tools is one of the biggest challenges to customer satisfaction.

From home theatre delivery and installation to in-home support from the famous Geek Squad, Best Buy's scheduling and dispatching challenges are immense. Any organization with a field service team will gain from hearing about how Best Buy's has raised the bar for customer service by optimizing their service chain. Hear from Andrea Newman, Senior Director, Service Operations Development at Best Buy on how an optimized mobile workforce scheduling solution makes things click.


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