ClickIMRS for Dispatchers (130)
Training is critical to getting the most out of any technology investment. ClickSoftware's experts help our customers to best use their service optimization solutions to reach their business goals.
Course Objectives
Upon the completion of the training, the participants will be able to:
- Perform the day to day work of a dispatcher using ClickIMRS
- Maintain the connection with field engineers
- Handle exceptions in the schedule
Course Agenda
The following topics are covered during the course:
- ClickSchedule client
- Setting the work view
- Scheduling tasks
- Recognizing and handling exceptions
- Interacting with engineers
- Advanced topics
Duration
Prerequisites
Location
For dates and location of the next session please email to training@clicksoftware.com
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