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On-Demand Webinar Registration
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Enabling Service Proficiency Through Technology
The first in our trilogy of service proficiency webinars explained the challenges with using productivity as a single measurement of success and, instead, we argued that a broader approach is essential.
This second webinar now expands the service proficiency concept and looks at the contribution that technology can make with increasing an organization's degree of service proficiency and the drive to maximize engineer productivity. Technology is an enabler to both success and failure and this thought-provoking webinar examines both aspects — investment in the wrong technology or implementing technology incorrectly can have negative effects on overall service proficiency.
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