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Optimized Workforce-Management: Three Ways to Boost Service Revenue featuring FirstEnergy
In challenging economic times, customer loyalty becomes even more vital in driving the sustainability of your overall business. Yet ever-increasing customer needs must be met while keeping a tight reign over service-related costs. This creates the need for a well-oiled, efficient service organization that maximizes the utilization of its workforce and other service resources. As such, Aberdeen's research continues to indicate a great interest in workforce- management best practices and solutions, despite difficult economic times.
Listen to Aberdeen, SAP, ClickSoftware, and FirstEnergy discuss how best-in-class companies are equipping themselves as profit centers to ensure their viability in uncertain economic times.
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