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Here’s what’s happening in the Mobile Workforce Community

6 Customer Service Scheduling Mistakes That Are Costing You Money (And How to Fix Them)

Efficient, convenient customer service scheduling is critical to your organization’s success. In the age of the customer, you need to exceed, or at the very least meet, all of your customers’ expectations for service. You also need to use best Read More ...

6 Hours Ago
September is the Worst Month for Customer Service Providers

It is that time of year again, when those cities across the U.S. that have multiple colleges (I.e., Boston, Atlanta, Chicago, Washington, D.C. and Philadelphia) go through the annual influx of new student residents. Beyond the inconvenience of increased traffic Read More ...

2 Days Ago
Introducing FieldExpert, New Salesforce Wear App for Apple Watch

By Matt Wolf, Alliances Director, ClickSoftware Today, ClickSoftware launched FieldExpert for the Apple Watch on the Apple App Store and Salesforce AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. The FieldExpert app extends Read More ...

Thu, 27 Aug 2015 13:00
EMBRACE OR FEAR?

The A.I. Dilemma     On May 4th, ClickSoftware organized a panel debate in London concerning the topic of A.I., under the heading “Assisted Intelligence vs Artificial Intelligence”. The panel was composed of:  Roger Trapp, Moderator, formerly of the Financial Times Read More ...

Tue, 25 Aug 2015 13:00
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