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What’s Driving Service Excellence? Learn More at Field Service 2015

Author: Stephen Timms @Sjtimms I am looking forward to attending Field Service next week, and hope you are too. At this year’s event in Palm Springs it’s important to focus on what’s really impacting your service business, for good and

2 Days Ago
ClickSoftware Salutes the Extreme Workers of the World

The world’s mobile worker population represents about 37 percent of the total workforce. That’s a lot of workers on the roads, in the field, making house visits, and in remote locations from oil platforms in the Gulf to mines in

4 Days Ago
Room for Improvement Remains in Contractor Usage

The benefits of employing third-party contractors to round out services capabilities are well known, including greater scope and scale of serviceable regions and the efficiency benefits inherent to an on-demand field force. But even as organizations recognize formidable value from

Thu, 09 Apr 2015 13:52
Talent, Data, Value: Key Takeaways from Services Executive Symposium

The general symposium theme of improving profitably through services partnership and customer commitment ran through much of the event’s discussions. The crux of those conversations congealed around a few key takeaways: Hard Labor  Folks in the services industry are accustomed

Tue, 07 Apr 2015 17:17
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